FAQ
About the hotel
What are the check-in and check-out times?
Guests are welcome from 2:30pm and are kindly asked to return their key by 11am at the latest on the day of departure. If you would like to arrive earlier or leave later, just send us an e-mail with your booking number.
Is smoking allowed in the hotel?
Absolutely not, out of respect for our guests and for their comfort.
Does the hotel have fibre internet?
Fibre Wi-Fi is available throughout the hotel, free of charge.
Do you have a spa, fitness area or swimming pool?
We don’t have a wellness centre, but we’re happy to point you towards several partners nearby. Contact reception on +33 4 50 45 04 56 or at info@hotelannecy.com.
Is there room service? What are the hours?
Room service is provided by our reception staff 24 hours a day.
Is there a lift?
No, our three-storey hotel does not have a lift.
What is the minimum age to stay at the hotel?
All our guests must be at least 18 years old.
Can I bring my pet?
Yes, dogs and cats up to 15kg are welcome, but not in the breakfast room.
Do you have somewhere to store luggage?
Yes, a secure luggage room is available 24 hours a day.
Does the hotel offer a wake-up call service?
Yes, just ask at reception.
Can I have a parcel sent to the hotel?
Yes, provided we approve its size beforehand. Please let reception know.
Can I ask for an iron?
Yes, we can provide ironing equipment.
Can the hotel help me book activities?
Yes, our reception team will gladly help you with sightseeing, restaurants, transport and activities.
About booking
Why is the price lower on your website?
Booking direct = best price. No middleman.
Is my booking guaranteed?
Guaranteed by credit card. A confirmation e-mail is sent to you.
Can I change my dates?
Yes, subject to availability and our cancellation policy.
Where can I find your terms and conditions?
Are taxes included?
Depending on where you booked, the tourist tax may or may not be included.
Getting here
How do I get here by bus or train?
Annecy train station is just 350m away.
Is there parking?
No private parking, but we have a partnership with nearby underground car parks.
Can I drop off my luggage before parking?
Yes, there is a drop-off zone right in front of the hotel.
Can I store my bike?
No private bike storage, but there are public bike racks in front of the hotel.
About the rooms
What amenities are in the rooms?
Air conditioning, shower, towels, TV, Wi-Fi, hairdryer…
Can I have an extra bed?
No, this isn’t possible. Please contact reception.
Do you have baby cots?
Yes, 5€/night, subject to availability.
Is there a bathtub?
No, showers only.
Is there a fridge?
No, but you can store items at reception.
Are there coffee machines in the rooms?
Only in our higher room categories.
I left something behind?
We can send your belongings back to you (at your expense).
Is the room cleaned during my stay?
Between 10am and 2pm. Other times on request.
Can I smoke?
No. Our detectors are highly sensitive. Rooms with a balcony available on request.
Which rooms have a balcony?
The Double Room with Balcony & the Family Room.
Does the air conditioning also heat?
No. The air conditioning is cooling only, with separate gas heating.
Is there a laundry service?
No, but ironing is available and there are launderettes nearby.
I’m not happy with my room…
Let reception know as soon as possible and we’ll do our very best.
For business travellers
Is early check-out possible?
Yes, reception is open 24/7. You can also pay before arrival.
Where can I exchange currency?
There is a currency exchange 150m away.
Do you have a meeting room?
No, but the reception area can be used as a workspace.
Breakfast & dining
Breakfast hours
7am to 10am.
What is served?
All-you-can-eat buffet with sweet and savoury local produce.
Gluten-free options?
Gluten-free bread (+2€).
Breakfast in your room?
Yes, between 7am and 10am (+3€).
Restaurants open on Sundays?
Please ask at reception.
Do you offer food?
Ready-made meals in jars, available 24/7.
Do you have a microwave?
Yes, available at reception.
Security & payment
Payment methods?
Visa, Mastercard, Amex, cash and Chèques-Vacances (holiday vouchers). No personal cheques.
When will I be charged?
Your card is held as a guarantee. A pre-authorisation is made the day before arrival.
Can I pay in instalments?
No.
A question about my invoice?
Please contact reception.