GENERAL TERMS AND CONDITIONS OF SALE

These terms and conditions apply to all sales concluded with Hôtel des Alpes, 12 rue de la poste 74000 ANNECY (with the exception
of group bookings). Accordingly, the customer acknowledges having read these general terms and conditions of sale and
agrees to comply with them.
These terms and conditions of sale may be amended at any time, and the applicable terms will be those in force on the date the
booking is made.

ARTICLE 1 – RATES
The rates shown are in euros and include all taxes, taking into account the VAT applicable on the day of booking. Any change in the
applicable rate, or any modification or introduction of new statutory taxes by the competent authorities, will be
automatically passed on to the prices shown on the invoice date.
Rates are per room for the number of people indicated and for the selected period, and do not include
additional services (unless otherwise stated).
The tourist tax of 1€ per day per person (aged over 18) is not included in the displayed price and must be paid
directly on site. It applies all year round.
Certain services may be subject to a supplement and to change without notice,
for which the hotel can in no way be held liable.
No stay booked before the introduction of any promotional offer will be refunded, in whole or in
part.

ARTICLE 2 – BOOKINGS AND PAYMENT METHODS
Bookings can be made on the website www.hotelannecy.com, by telephone, by e-mail or via certain partner booking
platforms.
A booking will only be effective once it has been guaranteed by the customer, either by providing a credit card number
with its expiry date or by paying a deposit, and after receipt of a detailed booking confirmation.
Payment for all services will be made directly to the hotel (except for bookings
prepaid at the time of booking).
The hotel reserves the right to refuse any booking if the credit card number is incorrect or the
booking is incomplete.
Bookings, whatever their origin, are payable in euros only.
Hôtel des Alpes accepts the following credit cards: Visa, Mastercard and American Express, and has a secure
booking system (SSL) that protects and encrypts all sensitive data transmitted during booking in order to prevent
any disclosure to third parties.
When the booking is recorded, a pre-authorisation will be made on the credit card. This is for
information purposes only and will in no case constitute a debit from the account.
The customer is solely responsible for their choice of services and for their suitability to their needs, and accordingly
Hôtel des Alpes cannot be held liable in this respect.

ARTICLE 3 – FORCE MAJEURE
Force majeure means any event beyond the control of the parties that is at once unforeseeable, insurmountable
and external to the parties, and which prevents either the customer or the hotelier from fulfilling all or part of the obligations set out in the contract.
Cases of force majeure or fortuitous events are those usually recognised by the case law of the French Courts and
Tribunals.
Neither party may be held liable to the other party for failure to perform its obligations resulting from a
force majeure event. It is expressly agreed that force majeure suspends the performance of the parties’ mutual
obligations and that each party shall bear the costs arising therefrom.

ARTICLE 4 – CHANGES TO AND CANCELLATION OF STAYS
Any change to or cancellation of a booking must be requested by e-mail to info@hotelannecy.com or by
telephone on 04 50 45 04 56.
The request will only become effective once Hôtel des Alpes has confirmed its acceptance in writing.
In the event of a change to or cancellation of a stay, the following conditions apply (except in cases of force majeure):
▪ For any request made less than 48 hours before the scheduled arrival date, the amount of the first night will be
charged to you.
▪ In the event of a no-show on the scheduled arrival date, your credit card will be charged for the first night.
▪ Any stay that has begun is payable in full.
For bookings made via our partners’ websites, cancellation must be made via that website. The cancellation
conditions that apply are then specific to the partner and may therefore differ from those of Hôtel des Alpes.
Customers wishing to extend their stay must inform the hotel reception no later than 10:00 am on the scheduled departure day,
so that availability can be checked.
ARTICLE 5 – THE HOTEL AND ITS SERVICES
The children’s breakfast rate applies to children up to and including 10 years of age.
Our animal friends (up to 15 kg) are welcome in the hotel, for a supplement of 5€ per night per animal.
Rooms are available from 2:30 pm and must be vacated by 11:00 am on the day of departure. An additional night
will be charged if the latest check-out time is not respected. For arrivals after 8:00 pm, reception must be informed.
The customer accepts and undertakes to use the room with reasonable care. Accordingly, any behaviour contrary to public
decency and public order will lead the hotelier to ask the customer to leave the premises without any compensation and/or without
any refund if payment has already been made.

ARTICLE 6 – ALTERNATIVE ACCOMMODATION
Should Hôtel des Alpes be unavailable, or in the event of force majeure, the hotel reserves the right to accommodate
the customer, in full or in part, in a hotel of an equivalent or higher category offering services of a similar
nature. The transfer will then be at the hotelier’s expense, and no further
compensation may be claimed from the hotelier.

ARTICLE 7 – COMPLAINTS
Any complaint must be sent to Hôtel des Alpes by registered letter with acknowledgement of receipt, within 15 days of
departure from the stay to which the complaint relates. After this period, no complaint can be considered.

ARTICLE 8 – DATA PROTECTION
Pursuant to Law 78-17, known as the “Informatique et Libertés” law (French Data Protection Act), customers are informed that their booking is subject to
computerised processing of personal data. Users have a right of access to and rectification of the data entered, which
may be exercised with the registered office: SAS Jeanies – Hôtel des Alpes 12 rue de la poste 74000 ANNECY. Please note that
this information is not disclosed to third parties.
Hôtel des Alpes offers Wi-Fi internet access. The customer using it undertakes that the IT resources made available
to them will in no way be used for the purposes of reproducing, performing, making available or
communicating to the public works or objects protected by copyright or by a related right, such as texts, images,
photographs, musical or audiovisual works, software and video games, without the authorisation of the rights holders provided for in
Books I and II of the French Intellectual Property Code where such authorisation is required.
Hôtel des Alpes has a video surveillance system in the common areas of the building.

ARTICLE 9 – LIABILITY
The hotel accepts no liability for theft or loss of, or damage to, customers’ belongings during their stay.
The customer will be held liable for any damage, deterioration or act of vandalism that may occur
as a result of the occupation of the premises and/or the actions of participants and/or staff for whom they are responsible, whether to furniture,
decorative items or real property, whether or not belonging to the hotel. Accordingly, Hôtel des Alpes may ask the customer to leave
the premises without any compensation and without any refund for the current stay, and to pay for the damage caused
by such acts.

ART.10 – GOVERNING LAW
These General Terms and Conditions of Sale are governed by French law. This applies to both substantive and
procedural rules. Any disputes shall fall under the exclusive jurisdiction of the French courts.